Return & Exchange Policy
We do not offer refunds or cancellations once an order is placed. If we made a mistake with your order such as sending the wrong product, please email us at firstname.lastname@example.org. We will correct your order immediately and send the right order at no additional cost. Due to the nature of our products we currently do not offer exchanges or returns once the order is placed.
Damaged, Defective Or Misplaced Products
Shapely U is not liable for goods damaged or misplaced by UPS, FedEx, USPS, or DHL in transit. We are also not liable for stolen goods, it is the customer’s responsibility to retrieve your package when it is delivered.
Shapely U is not liable for packages sent to the wrong address, it is the customers responsibility to input the correct contact and shipping information. If you have accidentally put in the wrong address for your order, you have 24hrs to make changes to this by sending an email to email@example.com with your corrected address and order number.
If your package was lost or stolen you must file a claim with USPS using your tracking number. Click the link below to start the process of your claim.
Defective products, please submit photo images to firstname.lastname@example.org of the defective product in your email before returning. Contact us prior to shipping to receive a free return label. You will need to submit photo evidence of defective products before a return label will be issued to your email.
My package was returned to sender?
If your package is returned to us, you will be notified via email. Depending on the condition of the product, we may be able to offer reshipment depending on your case. We provide the following options:
1. Provide us with a correct shipping address via our email contact and we will reship on our next shipping day.
2. Once we reship an item and it is returned to our warehouse a second time, we will not offer complimentary reshipment again and a refund will not be given.
3. If a second attempt to ship your products is made and returned to our warehouse again, if you wish, you can purchase additional shipping to attempt a third time to deliver your merchandise. Please communicate that via email.